FAQ
Questions, answered
If yours isn't here, email us. A human reads every message.
The basics
What are credits, and how many ads do I get?
Credits are what a finished ad costs. A 30-second ad is 2,400 credits, a 20-second ad 1,700, a 15-second ad 1,300. Your 6,000 monthly credits make about 2 ads at 30 seconds, 3 at 20, or 4 at 15. You only pay credits for an ad that passes our checks.
Are the presenters real people?
No. Every presenter is an invented AI person with a locked look and voice, so nobody's likeness is used without consent and the same face is available to you month after month. The presenter never claims the ad was made by Scrolling, and never pretends to be a customer of yours.
Can I use my own face?
Yes. Upload one clear photo and we build a presenter from it. The first one is free, after that 400 credits each. Custom presenters are only ever used in your own ads.
Which platforms does it work for?
Every ad is 1080 x 1920 vertical with captions burned in, ready for Meta Reels and Stories, TikTok, YouTube Shorts and Snapchat. You download an MP4 and upload it like any other creative.
Can I cancel anytime?
Yes, from your account page in one click. You keep access and your remaining credits until the end of the period you already paid for.
What about refunds?
Once credits have been used on an ad there are no refunds, since filming costs us real compute. If you have not used any credits, email us within 7 days and we will look at it case by case.
Making videos
How long does a video take?
Usually a few minutes after you press create. Longer stories and busy times can take up to fifteen. You can close the page; the video waits in your studio and we email you.
Can I edit the script before filming?
Yes. Open any story in the composer, edit any line or on-screen card, and save. The pacing stays checked as you edit.
What if a word comes out wrong?
Every take is transcribed and compared with your script. If a word drifts, that take is re-shot once with the exact line. The finished file is checked again before it reaches you.
Which languages are supported?
English is the default and the best tested. Stories follow the language of your website; more voices per language are on the way.
Can I use the ads anywhere?
Yes. You own the videos you make and can run them on any platform, organic or paid.
What if a render fails?
Credits are only charged for delivered videos. If a render fails, the hold is refunded automatically. A 30-second ad holds 2,400 credits and settles to its real cost.
Billing
Do unused credits roll over?
Yes, while your subscription is active. Credits you buy as packs never expire while you are subscribed.
What if I run out mid-month?
Buy a pack from $25, or turn on auto-refill so a top-up happens the moment you dip below a threshold. Nothing renders half-finished.
Is there a free trial?
Yes, when you arrive through the trial offer: 1 day free with 2,400 credits unlocked, enough for one 30-second ad. A card is needed to start and you can cancel before the trial ends and pay nothing.
What does the yearly plan cost?
$759 a year, which works out to about $63.25 a month. Same credits, same features.
Your first ad is about ten minutes away.
Paste your link, meet your presenter, pick a story. Download a finished vertical ad.
$79/mo · cancel anytime